Legal Definition of Refusal: (a) The denial of a demand or a request. (b) A negative response to comply with an order of a court | Learn the legal definition of refusal and its consequences for your business. From customer disputes to court orders, discover how refusal can lead to legal action, fines, and reputation damage. Protect your business by implementing clear policies, ensuring compliance, and prioritizing communication with customers and stakeholders. Build strong relationships and avoid the pitfalls of refusal